Refund and Cancellation Policy

Refund Policy for Casemora

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Effective Date: 09-08-2023

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1. Refund Policy Overview

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Thank you for shopping at Casemora (referred to as “the Website”). We are committed to providing you with the best shopping experience. If you are not completely satisfied with your purchase, we offer a 14-day refund period from the date of purchase.

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2. Eligibility for Refund

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To be eligible for a refund, the following conditions must be met:

• The product must be returned in its original packaging.

• The product must not be used or damaged.

• The product must be accompanied by the receipt or proof of purchase.

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3. Process for Requesting a Refund

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To request a refund, please follow these steps:

3.1 Contact our customer support team at info@casemora.com within 14 days of the purchase date. Provide your order number and a brief description of the reason for the refund.

3.2 Our customer support team will guide you through the return process and provide you with the necessary instructions.

3.3 Once we receive the returned product and verify its condition, we will initiate the refund process.

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4. Refund Options

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4.1 If your refund request is approved and the conditions are met, you will have the following options:

• A full refund to the original payment method.

• Exchange the product with a new one from our inventory. Contact our customer support team for details on product availability and exchange process.

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5. Address for Product Returns

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Please send the returned product to the following address:

Chembakkasseril House, Murrikumpuzha, Pala Post Office, Pincode-686575, Kerala, India.

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6. Exclusions

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Please note that items purchased on sale or as part of a promotional offer may be eligible for refund, but the refund amount will reflect the discounted price paid.

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7. Contact Us

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If you have any questions or concerns regarding our Return & Refund Policy, you can contact us at casemoraindia@gmail.com.

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